The Palmer House Hilton

Name: The Palmer House Hilton
Address: Chicago, Illinois, United States

Chicago Loop - Millennium Park

4-Star Hotel

7.9

Good

2318 Reviews

Top Reasons to Book

Top Rated Location
Guests rate the location 8.4/10
Very Clean
Guests rate the cleanliness 8.7/10

7.9

Guest Rating

Cleanliness

8.7

Staff

9.3

Location

8.4

Top Amenities

Wheelchair accessible
Free Wi-Fi
Restaurant(s)
Non-Smoking Rooms Available
Fitness center
Spa/sauna

Rooms

The Palmer House Hilton - Amenities

Golf Course
Meeting/Banquet Facilities
Room Service
Safety Deposit Box
Air Conditioning
Bar
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Coffee shop
Hair dryer
Wheelchair accessible
On-site parking
indoor pool
telephone
kitchenware
24-hour security
Concierge services
Family Rooms
Free Wi-Fi
Massage services
Restaurant(s)
Daily Housekeeping
English
Japanese
Happy Hour
Non-Smoking Rooms Available
gift/souvenir shop
Smoke alarms
Fire extinguishers
Shared stationery such as printed menus, magazines, pens, and paper removed
First aid kit available
Cashless payment available
Mobile app for room service
Linens, towels and laundry washed in accordance with local authority guidelines
Hand sanitizer in guest accommodation and key areas
Staff trained in safety protocol
Free face masks
Chinese [Mandarin]
Contactless check-in/out

About

Hotel Features

Just 1 block away from Millennium Park and the Art Institute of Chicago, this historic downtown hotel is located in Chicago’s theater and financial district and offers on-site dining options, a modern business center and spa services. A flat-screen HDTV, desk and arm chair are offered in every modern guest room at Palmer House Hilton. t Housekeeping services are available upon request. Guests can work out at the on-site fitness center or visit the on-site spa. Lockwood restaurant offers American cuisine for breakfast, lunch, and dinner. Amid the historic lobby, guests can enjoy dinner & a crafted cocktail at the Lobby Bar. The Monroe Red Line subway station is a 1-minute walk away, providing easy access to Chicago’s top attractions. Navy Pier is 2 miles away from the hotel. Please note Red, Blue, Orange, Pink, Green, and Brown line train lines are all available immediately outside of the hotel for access to attractions and both airports.

Guest Policies

Check-in	After 15:00
Check-out	Before 11:00
Room Rates	All rates displayed are for double occupancy unless otherwise noted.

Important Information

Upon check-in photo identification and credit card are required. All special requests subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Daily mandatory destination charge includes: daily $10 food and beverage credit for use in all hotel outlets, daily $25 credit towards on-site spa services, premium guestroom internet access. Self-parking is available for a fee. Valet parking is available for a fee. Contact the property for details. Requests for early arrival and/or late departure will be granted based upon availability and subject to additional charges.

Reviews

7.9

Staff
9.3
Cleanliness
8.7
Location
8.4

7
Good
Apr 05, 2026
Consalvo
young couple
Good
10
Exceptional
Apr 05, 2026
Fabricio
family with young children
Magnificent and charming hotel
- What did you like most?
  It is a charming, historic hotel—steeped in history and elegance at every turn. It features lovely, comfortable rooms and a truly spectacular spa complete with a pool, Jacuzzi, sauna, and gym—offering more amenities than other, more expensive, and modern hotels in the same city. Its restaurants are excellent, serving delicious food at reasonable prices, and the service is the best in the world—remarkably fast and attentive. But the absolute highlight was the kindness and exceptional treatment we received from the entire staff, and especially from: our waiter, Luis—a polite, friendly, and attentive young man who was so delightful that he even played the piano in the main lounge just for us; and the restaurant manager—also named Luis—who was incredibly helpful in introducing us to the front desk manager, Luke. Luke was fantastic, going out of his way to help us secure a nicer room with a view of the city. As you can imagine, we fell completely in love with the hotel—and, above all, with its people: the wonderful individuals who work there.
- Was there anything you didn't like?
  If I had to point out anything, it would be the height of the toilets—they are a bit low—and perhaps their lids, which ideally should be soft-closing. My wife also mentioned that she felt a spring on her side of the mattress that made her feel a little uncomfortable; personally, however, I loved the mattress, the sheets, and the pillows. Nevertheless, it would be beneficial for the hotel staff to periodically check these details to ensure they continue to uphold the high standards that this magnificent hotel already possesses.